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Returns policy

Returns with a smile are super easy!  You can return any unused MZUZI product at any time with no hassle.

How We Process Your Refund

We refund the cost of the returned merchandise, minus the $7.95 return shipping fee (if purchased online), as soon as we receive the return shipment, and we will send you an email to confirm that the return has been completed on our end. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account.

If the online return is a result of our error, the original shipping and return shipping charges will also be refunded.   

Got questions? We’ve got answers. Contact Customer Service at

Please note: We reserve the right to research the original purchase, and to limit or decline refunds. Gift cards and store credit / merchandise return cards are not redeemable for cash, unless required by state law.

How can I return a Product?

Take any in-store or online purchase to any MZUZI store for a hassle-free refund with a smile.  Returns made with the receipt will be refunded in the original method of payment, an exchange or a store credit.



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