How do I place an order?
Orders can be placed directly on our website. If you are unable to process an order on www.mzuzi.solutions, please email Customer Service at firstname.lastname@example.org for assistance.
What if I need to cancel or change my order?
We are unable to modify or cancel orders. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please visit our Products Return page.
What payment methods can I use?
You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card. Currently, we are unable to accept payment by check, or payment by VISA, MasterCard, Discover, or American Express branded gift cards. At this time, you may only use one credit card per order. MZUZI will add an authorization for funds to your payment method for the total amount or your purchase. Once your order ships, the charge will appear on your payment method. There may be multiple charges if your order is sent in many different shipments. Please note that MZUZI does not offer a layaway plan.
Why are there multiple authorizations on my credit card?
You may see multiple authorizations on your account if you attempted to process an online order multiple times by hitting the “submit” button. Even if your order did not process, you may still see an authorization on your account. An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows MZUZI to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.
Are credit card purchases safe on MZUZI.solutions?
Yes, your credit card purchases are safe on MZUZI.solutions. We will securely store your personal billing information only if you have registered with us and have indicated that you wish us to store your credit card information. The secure storage of this information will facilitate a quick and convenient checkout for you. If you are not a MZUZI member, your payment information will not be stored or saved.
What about U.S. Sales Tax?
United States sales tax is charged for orders shipped to states where sales tax is applicable. The amount of sales tax charged is based on current state and local tax rates in accordance with state tax laws. State and local sales tax rates are subject to change at any time.
What if I have tax exempt status in the United States?
If you are tax exempt, please contact Customer Service at email@example.com
How can I place a bulk order of a product, when there is not enough in stock?
To place an order for a product that is low in quantity, please contact Customer Service at firstname.lastname@example.org.
An item was in a MZUZI store, can I also find it on the website?
The assortment of items on the website may be different from those offered at MZUZI stores. Please contact Customer Service at email@example.com to inquire about such items.
What if I can't find an item on the website?
If an item no longer appears on the website, it may be out of stock or discontinued. Please contact Customer Service at firstname.lastname@example.org.
Does the website offer backorders and/or rain checks?
No, we are not able to offer back-orders or rain checks.
How can I find more information about an item on the website?
If you have more questions about an item’s picture or description, please contact Customer Service at email@example.com.
How do I place a special order for products not found on the website?
Please contact Customer Service at firstname.lastname@example.org.
Personalized Order Policy
As part of the MZUZI policy, a personalized order which contains unlawful, infringing, libelous, defamatory, obscene, or profane content may be rejected or canceled with or without notice.
Where can I find personalizable items on the website?
You are able to customize your orders directly on the mzuzi.solutions website.
What types of personalized products do you offer?
We currently offer personalizable products from signs to pillows to clothing and more. For more information, contact Customer Service at email@example.com
How long will it take for my personalized order to be shipped?
Personalized products are shipped directly by MZUZI and are usually printed and shipped within 2-3 business days of completion; however, the actual time for completion depends on the complexity of the order and material. Please allow an additional 4-7 days for shipping depending on your location.
Can personalized products be returned?
At MZUZI, we want you to be completely satisfied. Every order is custom printed for the person who ordered it and therefore can not be resold. If you received a product that was flawed or damaged, we will be happy to work with you on a case by case basis.
Please contact Customer Service at firstname.lastname@example.org to determine return eligibility & process.